Refund Policy

We are Exotic Home Pets strive to ensure your complete satisfaction with your marmoset monkey purchase. Our refund policy is designed to provide you with peace of mind and protect your investment.

100% Satisfaction Guarantee

If you are not fully satisfied with your finger monkey for any reason, we offer a 100% refund within 60 days of purchase. To be eligible for a full refund:

  • The monkey must be returned in good health and condition

  • You must provide proof of purchase

  • Contact our customer service team to initiate the return process.

Health Guarantee

We guarantee the health of our finger monkeys. If your monkey is diagnosed with any health defects within 30 days of purchase, we will provide a 100% refund. To claim this refund:

  • Provide documentation from a licensed veterinarian

  • Contact us within 48 hours of the diagnosis

  • Return the monkey to us (if possible) or provide proof of proper rehoming

Additional Policy Details

  • : Refunds will be issued to the original form of payment within 5-10 business days.

  • : Original shipping costs are non-refundable unless the return is due to our error.

  • : Any purchased training materials or supplies must be returned unused and in original packaging for a refund.

Exceptions

  • This policy applies only to marmoset finger monkeys purchased directly from our website.

  • We reserve the right to deny refunds in cases of neglect, abuse, or failure to follow care instructions.

Please note that owning a finger monkey is a significant responsibility. We encourage thorough research and consideration before purchase. Our team is available to answer any questions and provide support throughout your ownership experience.